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By: Guy Fanse

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Thursday, 16-Jun-2016 09:01 Email | Share | Bookmark
Fixing NAS Qnap and iMac

Recovering the data from a QNAP RAID NAS
We have a raid system to back up all our files that we print. The system went down a week or so ago and we believe it was something to do with the thunder and lightning that we had at the time. Heidelberg installed the system and it automatically backs up every night from their pre-press system. Their engineers have been out a couple of times and they have been unable to fix the problem. They suggested that we contact a company that specialises in data recovery.
We have 2 Qnap raids – one is a mirror of the other and contacted Data Clinic as they are renowned Qnap NAS data recovery experts. Each raid had 5 drives each holding 2 terrabytes of data – the drives were Seagate ST2000DM001 drives and I assumed we would only need to do the recovery on one of the systems. On reflection I'm so please we contacted Data Clinic to help with the restoration of these system as what on paper seemed a straightforward job turned out to be anything but. There was bad media on several of the hard drives on each system which meant that rather than recover the files straightaway, Data clinic had to 'image' the hard drives to more stable media before any attempt could be made to rescue the information from the QNAPs.

iMac Upgrade = Data Loss
A number of upgrades to iMac computers in both my home and office led to a situation where photographs dating back to 2001 were left on a single one of my devices – an ipad2. Unable to back these photographs up to iCloud or indeed anywhere else I purchased an app for data transfer and was successful in transferring about one 20th of the data to a shared folder. Unfortunately the iPad then deleted the remainder of the photos so only those dating from 2012 remain on any of my computers. Try as I might I had been unable to recover these by convention means or by means of retrieval methods available by downloading apps. Fortunately a colleague of mine recommended the experts at Data Clinic in Birmingham. They restored my photographs and told me the problem was caused by a suspected fault between the iPhoto to Photo apps. I was very keen to recover these photographs and was not interested in getting anything else restored! I'm very grateful to Data Clinic for saving the day!


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