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By: Guy Fanse

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Wednesday, 22-Feb-2017 08:09 Email | Share | | Bookmark
Disk and Phone Issues

Some of the latest enquiries about busted hard drives and phones appears below. If you have a problem, get in touch with me, I may be able to help.

Hi I have a WD elements HDD (no encryption) the HDD was connected to an incorrect power supply and now isn't recognised by the PC. power indicator flashes but no sounds mounting etc when contected. hoping it is just PCB. I just want the data not concerned with fixing the HDD could you give an approximate cost for the service? please can you email as in work

A seagate expansion portable drive. The area where the cable "plugs" in to then connect the USB to my laptop has broken. The solder has come loose and is now not connecting so I am unable to get access to any data on it as it won't connect to the laptop. It is still under warranty for replacement but I need to recover data on it first….if you can recover and fix the connector then so much the better!

Yesterday me external hard drive stopped working. I have tried several Pc's but it still will not pick up. I have data on it that I need. I am wondering how much it would cost to retrieve the data from it?

I've been using my USB HDD ( size 500 GB ) for about two years now and there was no issues with it. However one day Windows couldn't recongize the device. I thought maybe it was a problem with Windows but no. I took the HDD out of the case and plugged it to the PC via Sata cables. The HDD doesn't start. Doesn't make any noise it's dead. I even tried it on the other PC but to no avail. I was tempted to try and buy a similar drive and switch parts but I don't want to loose the data on the HDD so I'll leave it for the professionals.

Hello today my HP Spectre crashed and I had to reinstall win10.I thought by doing so on the windows partition wont affectt the data. I had them all on desktop but they are all lost. Are they recoverable please or they are wiped off?
Please use email address to respond

There is a loud clicking sound and the pic doesn't recognise the drive.
I'm looking to see if it's possible for the files to be recovered. Specifically pictures. If so how much does it cost.

The drive is not recognised by the computer after an impact to the laptop. Suspect it's going to need the platters transplanting.


Tuesday, 31-Jan-2017 02:57 Email | Share | | Bookmark
Sourcing hard drives

Hard drive shows as empty when plugged into a computer. Tried 4 different ones with different operating systems and all the same. Not been formatted and files definitely not been deleted by mistake. Tried taking it out of its plastic casing but couldn't compete. Still spins but with a slight clicking noise. Local computer shop can't fix it.

Dropped laptop now won't boot up properly. Took out the hard drive out the laptop to access the files. Connected it to a computer but the drive is showing up as empty, despite numerous files still on there.

My laptop (advent) lost battery power some years ago (possibly 7?), I want to retrieve some family photos from the hard drive. Is this possible?
It has been stored reasonably well.
Hope you can help….

I dropped water on my phone, it is not turning on and is not responsive at all to charging/ anything. i have around 28gb of data on there I really want- Whatsapp backups, images, videos and contacts. How much would this cost, how long would it take and will my phone be useable after?

I was visiting an archive in Italy when my camera roll began wiping itself and gradually restoring before wiping and repeating.
That evening the phone ran out of battery and since then has been unable to progress from the loading apple screen.
I have tried to backup and sync the phone to a computer with it on normal and safe mode however has been unsuccessful.
I took it to a phone shop who tried a new battery and screen however have been told it is a hardware fault.
Apple have instructed me to try a third party data recovery service as I need to recover the photos from the archive that day as hey are crucial to a project I am working on. I also think there are holiday and other important photos from the last month which have not been backed up unfortunately.
I wondered whether you thought you would be successful at recovering these photos and if so how much this would cost.

Westen Digital 250GB WS2500BEVT. Turned on laptop, it kept trying to start up, took the hardrive out and noticed it was making a clicking noise, I thought there may be a issue with the head so I have opened the hard drive but sealed it back up quickly as I couldn't see the issue. I can only assume its a bad head and it needs to be replaced.

Hitachi internal hard drive from mac book pro, head clicking, won't mount.. has my PhD on it…..

When I plug my external hard drive to my computer the light is on and there is a bip as usually. I can ear it working but it doesn't appear on the computer so I can't access the files at all

I have a Western Digital Hard Drive Mybook Live 1TB. I cannot access the data through any of my networks connected through Ethernet. I was looking to see how much it would cost to recover the data and how long it would take.


Tuesday, 10-Jan-2017 06:56 Email | Share | | Bookmark
More data recovery woes

Hello everyone and welcome to my first post of 2017! - Here we take a closer look at hard disk drives and smartphone problems. Thanks to the kind folks at Data Clinic for their data recovery advice and supplying the questions.

I have a Freecom external 250GB hard drive (model SSLAAA) which has suddenly stop responding. The drive is no longer recognised by either Windows or OSX. The disk powers up but only initiates a dialogue box with the message that the drive needs formatting (Win) or initialising (OSX).

My IMac required a new hard drive and the data could not be recovered. How much would it cost for you to do this for me .

HDD no longer booting (Mac OSX). Not visible in Disk Utility, Disk Warrior etc.

We have a laptop that had water spilt on it. The laptop doesn't boot. We have removed the hardrive and tried to place in caddy to get data but were not successful. are you able to provide a quote to try an get the data?

My Nokia windows phone won't turn on. Vodafone have said that they can repair it but they'll wipe all the data. I didn't take up this option because I want all the photos and videos from the phone. Is this something you can help with?

Drive clicking, not accessible when connected to desktop via USB cable. not powering up – been knocked – need data retrieving

This is a Dell PC from one of our personal customers. The disk suddenly failed. We've taken it out and put it into a cradle – it spins up but won't mount and we can't see it in our disk utilities either.
He had backups to NOve 2015 so is keen to know if you can salvage picture and docs that are more recent.

I have a Sony Xperia Z3 that just wont turn on. The back of my phone had cracked into tiny little peices and now my phone has no back. I really need to retrieve my data if somone could help me with this.

Hard disk was running very slow, chkdsk and dfrag didn't resolve the issues. Once re-started the disk began making a clicking noise, I've removed the disk from the laptop and placed it in a caddy and the issue is following the drive.
I'd like to recover the data from the drive if possible.
Please could you provide me a quote for this work?
I'm based in Pontefract, West Yorkshire.


Friday, 2-Dec-2016 07:09 Email | Share | | Bookmark
Advice on Various Computer Topics

My Iphone screen won't work & when attached to my computer says it requires passcode, but obviously it won't work so I can't. Please advise. Many Thanks.

Pressed the middle of the drive while it was running as was velcro'ing it down.
Now won't recognises on PC or Mac.
WD My Passport Ultra 1TB

1. Could you tell me where you are based in Sunderland if I need to drop off my laptop (including opening hours)?
2. I have a laptop that has been dropped and is no longer working. I need to have a copy of the temporary internet files found on the laptop hard drive and any lists of cookies and websites accessed via this laptop etc
3. I do not need the laptop once the data has been hopefully retrieved
4. Could you give me an indication of costs of the work please?
5. How long will it take days or weeks?

I dropped my laptop and the harddisk stoppped working. I was unable to reboot it.
It seems to be unrepairable.
I would like to retain my data as they are much valuable.
Would you please help me?
I would like to know about the cost too.

My laptop is recent running lag, and now is unable to boot because of the problem 0xc00000e9. I think the hard drive could have been corrupted or stop functioning probably as documented at http://londondatarecovery.pen.io , so I would like to have a data backup and recovery if possible thanks you very much.

We have an external Seagate drive that has crashed and isn't accessible by either laptop or PC. The device makes a clicking noise when trying to access it and the blue light flashes. Can you help recover the data on the drive, mainly family photos

iomega ex HDD Model No. 31758600
Mac OSX partion
Not mounting on desktop.
Not seen in Disk Utility.
Regular click sound. Sounds like its trying to mount then skips back to start and repeat.
Stupidly I tried a few home remedies which haven't worked. I most probably have made things worse.

My Lacie 2big NAS has 9 shares, 5 of which have become "inactive", they cannot be accessed via mac finder nor the Lacie (Seagate) NAS web interface. This is despite have the latest firmware and being logged on as an admin.
I'm speaking to lacie, however for speed I am interested in getting it looked at by an expert.
Would be interested to know how much this would cost,

WD My Passport Ultra can't be seen.
Power lights on and I can see the drive in Computer Management but when I go to Initialise the disk I get an I/O Device Error.
WD will replace the drive but I want to retrive data first.


Tuesday, 8-Nov-2016 06:14 Email | Share | | Bookmark
Data Recovery in Northampton and Glasgow

In this post we examine some hard drive problems requiring data recovery in Northampton and Glasgow. I've used the http://www.recover-deleted-data.co.uk web site as a reference as it contains lots of decent information about hard drive problems.

WD 500GB external hard drive just whirling when put it in. But doesn't connect.
Could bring it into lombard st branch. Not clear what times you are open.
Would like a quote for recovery

I have a SSD hard drive from a laptop computer with videos, we seen the videos on someone else's laptop but when we got them home from Australia we can not get them to show on any computer here in the UK. please can you help

I dropped my 3TB WD External Hard drive and now my laptop is not recognizing it. The computer was not rebooting ,we bought a new fan as it was not working after that the data cannot be revered from the hard drive.

My internal harddrive suddenly stopped working and only displays "hard drive not detected" on the screen. It cannot be recognised by a computer either. Please can I see whether you would be able to try and retrieve the photos and what time frame and cost this would be ? I'm currently in Northamptom so please can I request email communication !

I have a Seagate 3TB external hard disk which is no longer recognised by my computers. Recently I had noticed it becoming slower to access files, so had bought a replacement Ext HDD intent on moving the content over. Today when I hooked it up intending to transfer everything, I'm getting a clicking sound as though the read head isn't catching at all. The computer recognises that a USB device had been attached, but won't show the drive itself.
Hoping this is something you can assist with recovering the data or fixing the drive. How do you go about providing the recovered data – do I need to prove another device to load this on to? And what would the cost be, as best as you can tell without seeing it yet?
I work in Glasgow so can drop off at your Glasgow location.


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