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By: Guy Fanse

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Thursday, 22-Jun-2017 12:26 Email | Share | | Bookmark
Phone problems that need sorting

My mam has factory reset her samsung tab 4 android tablet and we were wondering about costs for recovering all the pictures and data that was there before

We also have an LG G4 which s stuck in a boot loop error. It has worked fine for about 20 months. I'm not sure if it's part of the batch LG were taken to court over. If the service isn't too expensive I'd love to recover my data as I have lots of holiday snaps etc on the phone

My brother needs to recover data from Samsung edge what's app messages and photos on certain number, specifically, Facebook messages from certain person. He is in London

I've got a dead HDD at home and I want to recover the data off of it. I've tried using a Sata to USB cable to connect it up but my PC won't find it, if I put it in a SATA port on my motherboard, my PC just won't boot presumably as there is something corrupt preventing it. What sort of cost am I looking at to recover the data?

Portable hard drive, dropped, no physical damage. However since I can see the files, but can only download smaller files, even this is erratic. It is a MD my passport and has 270GB on it

I have a Samsung s7 with no screen. I want to recover everything off the phone to put onto my new phone once I've claimed on my insurance. No problem with the phone bar the lack of screen. Which means their is no touch screen etc.


Wednesday, 14-Jun-2017 11:34 Email | Share | | Bookmark
Hard Disk Recovery Questions

I am looking to recover data from a HD [hard disk] which was accidentally lost , the drive is working fine , I don't want to leave my device , wondering is it possible to support over the phone to recover the data , i can pay for the online support , you can tell me to download any software which will help me to restore data , but it has to be done by me , Let me know if it is possible and how much it costs in that case.

Answer: It's not usually possible to perform file recoveries over the phone, we usually need to hard disk in the lab as there is usually something wrong with it that we need to work on.

Hardrive making ticking noise when connected. i have 2 external hard drives, by your examples, i think it is a mechanical failure on both hard drives. can i get a quote sent to me by email please. I dropped the hard drive and now it will not show any information when I plug it into my computer

Answer: A data recovery quote will be somewhere in the range of £400 and £800 depending on the type of problem you have.

I have old used hard disk i need to recover all that data but am not sure is that working now, model hitachi is that possible to do that if you want to know about that thing kindly call me plz… thank you

Answer: We know a lot about rescuing the data from Hitachi hard drives - please contact me for more details.


Monday, 29-May-2017 17:36 Email | Share | | Bookmark
Data Clinic recovers Buffalo Ministation

MacBook (OSX) won't boot up, put drive in an external USB Carrier and won't mount, nor could it be seen via Disk Utility or Data Rescue. Drive doesn't appear to be ticking. I have had a few drives recovered by Data Clinic. Can you remind me if the diagnosis/quote is FOC, even if data is recoverable. I ask as the client wants to know how much it would cost before they commit if it us possible to recover the data.

I have two external hard drives. I would like to migrate the old time machine backups on to my new hard drive but can't seemed to do so. Also, I can't open mail on my new time machine

HP laptop hard drive seems to have died on me, when I turn the laptop on it asks for windows OS to be installed. There is a ticking sort of noise and the HD isn't working in my SATA hard drive reader. Important files on there that I need. Data recovery needed and need a quote.

Buffalo Ministation banged
Ticking sounds but now stopped
Not readabke. The hard drive in question is a 1TB external 2.5 inch Toshiba usb drive. It belongs to a friend of mine and has alot of photos stored on. When he bought this hard drive i partitioned it into two 500gb partitions for him as to use 500gb for photos (from his computer/laptop) and 500gb for his grandsons Xbox games. His grandson knocked it off the top of his Xbox falling about 6 inches while plugged in and it failed. It attempts to spin up and after around 6 seconds it gives off a constant loud click every 3 or 4 seconds. I opened the caddy to try the hard drive directly plugged into my Desktop computer (to rule out failed usb controller) and gives the same results.

I have two external hard drives. I would like to merge the two Time machine updates. Also, I can not access Mail through Time Machine

I need to recover 3-4 TB from a hard drive, damaged as per the description below:
Drive type: 10-head external 4 TB 2.5" Seagate ST4000LM016, serial W80031QS Fault: Heads mashed and mangled, locked firmware etc.
PC Medic has quoted the cost at £990 + VAT + the cost of a new hard drive to receive the data. This seems rather expensive. I do need the data back, but I can afford to wait a few weeks.
I live in Solihull but am currently in the Isle of Wight. If you think you can make a better offer, please say so ASAP, preferably by 4 pm on Tuesday May 23 2017. If I decide to use your services, I'll try to deliver the drive to you on Saturday May 27 (or the nearest subsequent day you can receive it)


Tuesday, 9-May-2017 10:09 Email | Share | | Bookmark
Data Recovery Advice

Below are various instances of digital storage devices going faulty. My advice in all cases is Google the problem. I often go to a site called http://data-recovery-tips.co.uk/ that provides decent assistance (free) and will recover the data for you if required (not free).

Unfortunately I dropped my external hard drive and when I plug it in it no longer registers. There's a faint beeping sound for a few seconds when I do plug it in. I don't think it's spinning up at all.

Samsung Galaxy S6, broken lcd screen when I dropped the phone however it can't be repaired sinced the frame is slightly bent. I am insured, however before I send my phone away I would love to recover the data on my phone in particular the photos. I am unable to do this myself despite the phone still tunning and being recognised on my PC via USB as my phone is locked.

Can't access hard drive as seems corrupted. Only want two folders recovered from it.

3TB Seagate Barracuda (Expansion Desk – gently removed from enclosure) unrecognisable via USB and SATA. Hum and clicks (then repeating) on connection to power and 2 PCs.

This is the personal hard drive of one of our directors and has been dropped previously and smashed open. The drive contains personal images of family holidays, which the director is keen to recover.

My external hard drive doesnt not come up on the laptop or desktop when connect. Does not show anywhere so i cant even access it. thank as i look forward to hearing from you.

I put my Samsung Galaxy S5 inside of washing machine. Externally is looks perfect and not show any kind of damage but it does not turn it on.

WD Passport Ultra external hard drive used for a MacBook 2tb. Will not load up on computer. A continuous clicking sound like it is trying to load. Need all data on hard drive.

The hard drive makes ticking sound and my computer cannot read it. no detection, WD10EZRX-00L4HB0

failure of a host z5k500-500 hard drive out of a mac book pro, it made a clicking noise just be for failure and will now not boot,

I'm helping a friend out who's hard drive has failed. The drive is a Verbatim 3TB. It is/was an external drive, but one that is basically an internal drive inside a box. I have taken it out of the box, so it is now essentially the same as an internal drive (SATA connection). When the drive is powered up it spins up, makes a screeching sound, a couple of clicks, the powers down again. I can't be sure, but I think it may have overheated due to being left on in an area with low air flow. Could you give me a ballpark quote for this kind of recover, if it is possible. Many thanks, Phil. Ps. It would be better to email me as I normally cannot answer my mobile at work.


Tuesday, 25-Apr-2017 10:26 Email | Share | | Bookmark
Tips on Hard Drive Faults

We have a lenovo tablet, it was going through an android update but partway through it went to the bios menu. On the bios menu we selected reboot. After rebooting it is stuck on the lenovo screen. You can switch it off and on but it will only get as far as the lenovo screen. When plugged in to a computer, the computer doesn't recognise it. Please could you let us know if it's possible to recover any photos/videos on the tablet? if it's possible to fix the tablet that's great but the photos/videos are priority. Please could we have a quote if it's possible? Please could you contact me via email as I wont be able to answer my phone whilst at work.

I have three tablets with research data from Malawi – some of which seems to be missing. I wondered if there is any way you could have a look and see if you could recover the data on them? I am in interviews all day today so if you could email me, that would be easiest.

accidently reset factory setting on iphone 4 .. has video of my mum who has passed away on.. tried to recover it myself all I get is since factory setting stuff. video is on the actual phone.. need you to un factory setting it?
do you think you could do it as its very valuable to me if so how much wil this cost approx.?

My windows (10) HDD has been getting progressively slower over the last few months. I only use the PC 5 hours a week. Slow performance was most noticeable just after windows booted, and for 1-2 minutes after log in. After a few minutes the PC would become usable. However last week, the PC failed to boot and the BIOS could not find the drive. I removed the HDD and put into into a USB external case connected to a laptop. There I could hear the HDD as it powered up. It made the usual first 2-3 seconds of faint clicking (heads engaging?) , but then just a faint whistle and windows explorer on my laptop could not 'see the drive. Its a Seagate barracuda 500gb sata-II drive, about 3-4 years old.

While trying to get a DVD out of a very tight case, The DVD cracked, from the middle, about a Half inch long. I have tried 3 DVD programs but they come up with No disc In Drive. The DVD contains video footage that is very precious to me.Please can you help.


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