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By: Guy Fanse

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Monday, 20-Mar-2017 19:23 Email | Share | | Bookmark
Laptop Lost Data

My laptop was forgotten on and stopped cause of battery low. When I turn on again, after 1 week, was appear a totally different desktop without anything which I had on desktop.(pdf,documents, folders). everything was gone.Then I downloaded my pictures from a Samsung Galaxy S6 Edge on desktop, in 2 new folders. After that I turn the phone to factory settings cause had problem with charging. On the laptop, on desktop,was now 2 folders with pictures ( aprox 5GB) and some little videos in the same folders. After a while , 2-3 hours, the laptop get in stand by. When I moved the touchpad, everything come back to the initial situation , exactly how I left and i knew it with 1 week ago , with wallpaper, my pdf.s , folders , documents etc…exactly the same. The problem is now I can t find the 2 folders with photos , which I moved from the phone. I tried all searches and many recovery programs. I mentioned I didn t deleted them . Just I cant find them. Now , My question is…how we can recover them? how is much better? from the laptop hard or from the phone ( the phone was formated to factory settings and doesn t have card , just internal memory). If you can help me please contact me I'm local to Glasgow.

My wifes I phone had a broken screen, so we thougt it could be replaced by buying a kit, The video's made it look simple, big mistake! now its in pieces and did not relase she had not backed it up. Can you recovery the lost pictures and video and notes ??

Was dropped off desk at a party whilst connected to laptop. Something shows up when plugged in / blue light on hard drive shows up, however nothing appears as it usually would do on the laptop. I'm close to Glasgow city centre and can call in

Laptop hardrive started making a clicking noise in MacBook Pro mid 2010. 320gb SATA hardrive Toshiba.
Software recovery not possible. How much would it cost for data recovery?

I have recently purchased a Lenovo T540p second-hand. It was probably a company laptop but I bought it from a reputable London pawn shop on eBay. It has Win 8.1 installed but originally was setup with Win 7 Pro. I want to install a new hard drive (SSD) and do a clean install of Windows 8.1 onto the machine. I will remove the old HDD and put it into a different machine.
However I can see that the laptop has first of all a Power On Password (POP) or a supervisor password set on it which does not allow me to make changes to a some of the BIOS
settings. I see also that there may be a Hard Disk password on the HD as well but I will have to check that. It is still under warranty, but Lenovo may not be that helpful with this I hear? I do not know if it is just the Power On Password or if there is a supervisor password on it as well. I am able to press enter in order to bypass the BIOS password entry
and enter the BIOS but this leaves some entries grayed out so I cannot change them.
I would like to enable virtualization on the machine in order to run Oracle Virtualbox and also would like to have access to the full BIOS.
I would also like there not to be a password on the HDD so I can reuse it one it is extracted from the machine.
I could get in contact with the pawn shop but I doubt the would have a way to contact the previous owner.
I could open up the machine and take out the CMOS battery (details in the t540p hardware manual) to reset the Power On Password.
But my understanding is that if there is a supervisor password set on the machine this will then render this machine inaccessible unless I then also input the supervisor password?

Wednesday, 1-Mar-2017 10:30 Email | Share | | Bookmark
Recovery in Didsbury

A while ago you fixed a hard drive problem for my friends at the mortgage broker manchester and now they have given me your details as I have a 2TB WD My Passport which has stopped working. I believe it is a reading error as i can see some of the folders and files but can not open or copy them to any other device. I live local to Didsbury and also work near to Cheadle (at Wythenshawe), I have around 500GB of data on the disk for which i potentially would like most of it recovered if possible.
Any help will be appreciated.

Initially my external hard drive was not being recognised when I plugged it into my Mac. External hard drive is split into two drives as my Mac is dual booted.
External hard drive is now not being recognised on plugging into laptop.
Allowed technicians at work (I teach at Manchester Airport) to look at it and they can see the files on the hard drive but cannot copy them off there or open. Have taken a complete copy of all the folders on the hard drive but they all copy empty.
I've 14 years of teaching resources on the hard drive and not backed things up for a couple of years!

My hard drive will light up when i plug it into my laptop, but there is no indication on my laptop that it is plugged in so can't access the files. I believe the hard drive has been damaged- how much will repair cost? You can call me on my Didsbury number and get me at work in Cheadle.

I have 2 Wd identical external hard drive. One of them contains my photos and is corrupted. The other is working fine. I had a computer engineer look at it and he said that the corrupted drive has a faulty part which I can have replaced from the other working external drive. Would it be possible for you to repair? Please let me know.

In this case its a single 500GB Seagate Momentus Thin laptop drive that needs to be recovered. The drive does show up when connected to a pc but is inaccessible.

Wednesday, 22-Feb-2017 08:09 Email | Share | | Bookmark
Disk and Phone Issues

Some of the latest enquiries about busted hard drives and phones appears below. If you have a problem, get in touch with me, I may be able to help.

Hi I have a WD elements HDD (no encryption) the HDD was connected to an incorrect power supply and now isn't recognised by the PC. power indicator flashes but no sounds mounting etc when contected. hoping it is just PCB. I just want the data not concerned with fixing the HDD could you give an approximate cost for the service? please can you email as in work

A seagate expansion portable drive. The area where the cable "plugs" in to then connect the USB to my laptop has broken. The solder has come loose and is now not connecting so I am unable to get access to any data on it as it won't connect to the laptop. It is still under warranty for replacement but I need to recover data on it first….if you can recover and fix the connector then so much the better!

Yesterday me external hard drive stopped working. I have tried several Pc's but it still will not pick up. I have data on it that I need. I am wondering how much it would cost to retrieve the data from it?

I've been using my USB HDD ( size 500 GB ) for about two years now and there was no issues with it. However one day Windows couldn't recongize the device. I thought maybe it was a problem with Windows but no. I took the HDD out of the case and plugged it to the PC via Sata cables. The HDD doesn't start. Doesn't make any noise it's dead. I even tried it on the other PC but to no avail. I was tempted to try and buy a similar drive and switch parts but I don't want to loose the data on the HDD so I'll leave it for the professionals.

Hello today my HP Spectre crashed and I had to reinstall win10.I thought by doing so on the windows partition wont affectt the data. I had them all on desktop but they are all lost. Are they recoverable please or they are wiped off?
Please use email address to respond

There is a loud clicking sound and the pic doesn't recognise the drive.
I'm looking to see if it's possible for the files to be recovered. Specifically pictures. If so how much does it cost.

The drive is not recognised by the computer after an impact to the laptop. Suspect it's going to need the platters transplanting.

Tuesday, 31-Jan-2017 02:57 Email | Share | | Bookmark
Sourcing hard drives

Hard drive shows as empty when plugged into a computer. Tried 4 different ones with different operating systems and all the same. Not been formatted and files definitely not been deleted by mistake. Tried taking it out of its plastic casing but couldn't compete. Still spins but with a slight clicking noise. Local computer shop can't fix it.

Dropped laptop now won't boot up properly. Took out the hard drive out the laptop to access the files. Connected it to a computer but the drive is showing up as empty, despite numerous files still on there.

My laptop (advent) lost battery power some years ago (possibly 7?), I want to retrieve some family photos from the hard drive. Is this possible?
It has been stored reasonably well.
Hope you can help….

I dropped water on my phone, it is not turning on and is not responsive at all to charging/ anything. i have around 28gb of data on there I really want- Whatsapp backups, images, videos and contacts. How much would this cost, how long would it take and will my phone be useable after?

I was visiting an archive in Italy when my camera roll began wiping itself and gradually restoring before wiping and repeating.
That evening the phone ran out of battery and since then has been unable to progress from the loading apple screen.
I have tried to backup and sync the phone to a computer with it on normal and safe mode however has been unsuccessful.
I took it to a phone shop who tried a new battery and screen however have been told it is a hardware fault.
Apple have instructed me to try a third party data recovery service as I need to recover the photos from the archive that day as hey are crucial to a project I am working on. I also think there are holiday and other important photos from the last month which have not been backed up unfortunately.
I wondered whether you thought you would be successful at recovering these photos and if so how much this would cost.

Westen Digital 250GB WS2500BEVT. Turned on laptop, it kept trying to start up, took the hardrive out and noticed it was making a clicking noise, I thought there may be a issue with the head so I have opened the hard drive but sealed it back up quickly as I couldn't see the issue. I can only assume its a bad head and it needs to be replaced.

Hitachi internal hard drive from mac book pro, head clicking, won't mount.. has my PhD on it…..

When I plug my external hard drive to my computer the light is on and there is a bip as usually. I can ear it working but it doesn't appear on the computer so I can't access the files at all

I have a Western Digital Hard Drive Mybook Live 1TB. I cannot access the data through any of my networks connected through Ethernet. I was looking to see how much it would cost to recover the data and how long it would take.

Tuesday, 10-Jan-2017 06:56 Email | Share | | Bookmark
More data recovery woes

Hello everyone and welcome to my first post of 2017! - Here we take a closer look at hard disk drives and smartphone problems. Thanks to the kind folks at Data Clinic for their data recovery advice and supplying the questions.

I have a Freecom external 250GB hard drive (model SSLAAA) which has suddenly stop responding. The drive is no longer recognised by either Windows or OSX. The disk powers up but only initiates a dialogue box with the message that the drive needs formatting (Win) or initialising (OSX).

My IMac required a new hard drive and the data could not be recovered. How much would it cost for you to do this for me .

HDD no longer booting (Mac OSX). Not visible in Disk Utility, Disk Warrior etc.

We have a laptop that had water spilt on it. The laptop doesn't boot. We have removed the hardrive and tried to place in caddy to get data but were not successful. are you able to provide a quote to try an get the data?

My Nokia windows phone won't turn on. Vodafone have said that they can repair it but they'll wipe all the data. I didn't take up this option because I want all the photos and videos from the phone. Is this something you can help with?

Drive clicking, not accessible when connected to desktop via USB cable. not powering up – been knocked – need data retrieving

This is a Dell PC from one of our personal customers. The disk suddenly failed. We've taken it out and put it into a cradle – it spins up but won't mount and we can't see it in our disk utilities either.
He had backups to NOve 2015 so is keen to know if you can salvage picture and docs that are more recent.

I have a Sony Xperia Z3 that just wont turn on. The back of my phone had cracked into tiny little peices and now my phone has no back. I really need to retrieve my data if somone could help me with this.

Hard disk was running very slow, chkdsk and dfrag didn't resolve the issues. Once re-started the disk began making a clicking noise, I've removed the disk from the laptop and placed it in a caddy and the issue is following the drive.
I'd like to recover the data from the drive if possible.
Please could you provide me a quote for this work?
I'm based in Pontefract, West Yorkshire.

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