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By: Guy Fanse

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Thursday, 22-Sep-2016 08:49 Email | Share | | Bookmark
Hard Drive I/O Errors

I have 3 Ext HDs that don't seem to work. They all contact and make that sound on a PC when you plug it in, and when you go to control panel you can see them as a device and you can eject them, but they don't come up as a USB in the main C: folder. I'm unsure, because they then suddenly stopped being recognised by my computers, I did try drive management where it said that the drives had an I/O error.

I/O errors are usually to do with a problem on your hard disk drive. So it's not your computer or your applications that are causing the problems, it's the hard drive itself. You can find a longer explanation of I/O errors at http://www.tech-faq.com/io-device-error.html, and usually the errors are of a sufficiently serious nature that you'll need the services of a data recovery specialist if you want to ever get the data back off the hard drive.

It seems like the USB port at the top of my hard drive is loose as the light comes on for a bit when i hold it at certain angles, but the computer does not register it. I have tried using a different cable and this didn't fix the problem. It's a Samsung 1TB portable HD.

Hard drives with integrated USB ports on the motherboards are generating a fair amount of column inches in the pages of various hard drive technical blogs like this one. My opinion is that it's an oversight on the part of the hard drive manufacturer to put this port on the hard drive motherboard, because this is the interface where cables are continuously attached and pulled out - and therefore the interface needs to be strongly and securely attached to the motherboard with additional solder etc. So if the hard drive makers are to persist in this practice they need to be using a much stronger attachment, or they should go back to using SATA-to-USB adaptors. Interestingly it's not just me who thinks SATA-to-USB adaptors are a good idea, see this article in PC World.


Thursday, 22-Sep-2016 08:42 Email | Share | | Bookmark
Hard Drive I/O Errors


I have 3 Ext HDs that don't seem to work. They all contact and make that sound on a PC when you plug it in, and when you go to control panel you can see them as a device and you can eject them, but they don't come up as a USB in the main C: folder. I'm unsure, because they then suddenly stopped being recognised by my computers, I did try drive management where it said that the drives had an I/O error.

I/O errors are usually to do with a problem on your hard disk drive. So it's not your computer or your applications that are causing the problems, it's the hard drive itself. You can find a longer explanation of I/O errors at http://www.tech-faq.com/io-device-error.html, and usually the errors are of a sufficiently serious nature that you'll need the services of a data recovery specialist if you want to ever get the data back off the hard drive.

It seems like the USB port at the top of my hard drive is loose as the light comes on for a bit when i hold it at certain angles, but the computer does not register it. I have tried using a different cable and this didn't fix the problem. It's a Samsung 1TB portable HD.

Hard drives with integrated USB ports on the motherboards are generating a fair amount of column inches in the pages of various hard drive technical blogs like this one. My opinion is that it's an oversight on the part of the hard drive manufacturer to put this port on the hard drive motherboard, because this is the interface where cables are continuously attached and pulled out - and therefore the interface needs to be strongly and securely attached to the motherboard with additional solder etc. So if the hard drive makers are to persist in this practice they need to be using a much stronger attachment, or they should go back to using SATA-to-USB adaptors. Interestingly it's not just me who thinks SATA-to-USB adaptors are a good idea, see this article in PC World.


Monday, 5-Sep-2016 06:21 Email | Share | | Bookmark
How Hard Drives Fail

In the following post I'm going to talk about how hard drives fail and what can be done to get the data off of them when they do.

my Macbook crashed and we took it to C & D Systems in Wigan who installed a new 1TB Hybrid drive. They recommended you as they weren't able to retrieve any of our photographs from the old drive. The computer don't recognise my hard disk
Would it be possible to bring the damaged drive over to you please?

My laptop is about 7/8 years old. It's a Dell Inspiron 1545. It's been through the wars a bit but has always been fine. I just started it up. It started up as normal, no warning signs or anything but it has lost/deleted all my files. That's 7/8 years worth of photos, of uni work, of writing portfolio, everything. It's all gone. Even if the laptop is beyond saving, I would be absolutely crushed if all the files that have disappeared can't be recovered. Hope you can help.

I was filming with a Sony A7Rii and card suddenly stopped work and wouldn't read the card anymore. It now reads on the screen that the card can't be read and should be reinserted.

I need the data recovered from a toshiba 500gb hard drive that has a mechanical fault from an impact caused by the laptop falling from a low stool onto the floor, there is around 200gb of data, mostly photographs, on the drive. Just after a ballpark figure for this.

Freecom external drive not powering up even after changing housing, disc not spinning, when plugged directly into another pc the computer temporally would not boot. my external hdd felt on ground (segate 500 gb), no its not working, not loading anything. Your repair price to restore or fix it?

I have my eGo version of Iomega portable hard drive since 2008, since then am using it very few in safe place.
Recently, I changed my day-to-day laptop to new one with window 10, then tried to get my old data from my portobal HD and its failed.


Thursday, 18-Aug-2016 07:02 Email | Share | | Bookmark
Unresponsive Phone's & Camera's Need Data Recovery

I have an LG G4 phone which is not booting up properly and is not charging properly due to not booting up. I have small amnt of numbers and photos that need to be recovered off it.

My Samsung galaxy S6 stopped working completely and I would like to recover the internal memory. I'm living in central London

I have a GoPro hero 3 camera with micro sd card and cannot save the videos from the card – even with a reader, so the videos are basically stuck on the card. It asks to format which will then delete all files which we don't want.
Is this something which you could fix?

I have a water damaged iPhone 6. I need to retrieve the data in particular photos. It is not backed up to iTunes or iCloud. Can you tell me if it's possible to retrieve the data and how much it costs ?

Mini DVD of wedding not readable on laptop. Recognises there is a disc and makes the sound of trying to read information, but claims that there are no files on the disc. Nor does it now play in the camcorder that recorded the whole thing

My Sony Xperia Z3 compact overheated on the beach and shut down. Like an idiot, knowing it was waterproof, I dunked the bottom half in the sea for a minute to cool it. I then remembered it shouldn’t be in salt water. I dried it off and it tried to boot for a second and then stopped. It is now almost a brick: when plugged in to a charger the LED is red for a few seconds and then goes out.


Thursday, 21-Jul-2016 07:24 Email | Share | | Bookmark
Unresponsive Hard Drives

Unresponsive hard drives usually mean data loss and the requirement for data recovery services. Here are some example with links for you to follow.

Need data recovered from a failed hard disk from a laptop – my WD passport for Mac has stopped showing up under devices in finder. The light on the drive is still working and it still makes noises when plugged in. I have tried it on 2 other macs and it still does not show up. Is it possible for the data to be recovered?

External 3 TB Lacie Minimus. Port connection into HDD snapped. Lacie says port circuit board replacements no longer available – needs to be repaired.

Hi the heads have failed on my 2TB Toshiba External Hard drive, was wondering if you could give any sort of quotation on either replacing them or any other options.

My external hard drive (Startech USB 2.0 Sata, model number SAT3510BU2V) has recently stopped working. When connected to a PC I hear the disk spinning but it is not recognised. I have not tried a different enclosure because I don't have one but I have tried different cables and usb ports. I'd like to know the cost and process for retrieving the data.

My external hard drive (250gb) was disconected and went RAW. Can the data be recovered if so how much.

Western Digital Passport – not recognised on computer when plugged in. Need data retrieval. Can you provide a quote please for say turnaround in 3-4 days?


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